Customer Reviews

Heritage Auto Repair
4.8
Based on 523 reviews
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DMac MacMillan
DMac MacMillan
21:28 25 Jul 22
After seeing the 5-star reviews, and reading how Scott built the business around integrity, Heritage was the first Auto... Repair shop we went to in Meridian.Since our first visit, they have been my GoTo shop for all of our vehicles. The personal attention we've been given, and well as the open and honest guidance on priorities and options for repairs and maintenance have ensured Scott and his crew at Heritage are my first call.So glad I found them, and now whole heatedly recommend the Heritage crew!read more
Melinda Campbell
Melinda Campbell
15:16 16 Jul 22
Nice people who helped me with my oil change. There was a problem that happened with my door handle, but they helped... make it right. My door panel needed replaced and they did a great job with the installation. My oil change was slightly higher price then I was quoted over the phone for some reason, but as with everything prices keep going up. All in all a good place to go.read more
Glenda Moorhouse
Glenda Moorhouse
21:51 07 Jul 22
Always a pleasure having my car taken care of here. Nice to know I can trust them to do whatever is necessary. Great... job guys!read more
Susan Frazier
Susan Frazier
15:08 11 Jun 22
This was my first time there and it won't be my last. Hopefully it won't be for car repairs 😁 I will definitely be... getting my oil changes there from now on. If I do need car repairs I will take my car to them and will also recommend them to others needing a mechanic. They were so kind and easy to talk too. I stress whenever something is wrong with my car. It is nice when you find someone who will listen and makes you feel at ease. Thank you for your excellent customer service! I will see you again for my next oil change!! 😊read more
Jeanette Purdy
Jeanette Purdy
18:06 02 Jun 22
I cannot say enough good things about this local business! For years I have seen them promoting free services for... different, fun things from “if your name is Aaron” or single mom events. This year, I was able to participate, and they went above and beyond to help me in my time of need and make sure I had a reliable vehicle back on the road. Having an honest, accommodating, generous, and fun local company is the best you can ask for!read more
Annie Adamson
Annie Adamson
22:39 19 May 22
They were so welcoming and kind. They didn't treat me any different then any other customer based on my looks or the... condition of my vehicle. I would totally recommend going to this automotive repair company. Thank you so much guys and God bless!read more
Rae Ann Partlo
Rae Ann Partlo
03:35 15 May 22
I had an oil leak in my Ford Edge that Heritage Auto repaired. This had been repaired previously at the Ford dealer... but they had not done the repair correctly. Heritage Auto took the time to fix the oil repair correctly and I was very happy with how they kept me informed during the time that my car was with them for the repair. Everyone at Heritage was very friendly and courteous too.read more
Bri H
Bri H
04:34 04 May 22
10/10 would recommend. I’m so glad my search for a reputable Audi service technician in the Boise/Meridian area came... up with Heritage Auto. Heritage provided a thorough inspection and even confirmed an error Audi Boise had made which could’ve cost me thousands of dollars! My first time visit went really well. Zach was my service advisor and he was very kind and explained all the services my car needed and was very patient with me when I asked questions. My car is running smoothly and all is well and good!read more
Jackie
Jackie
21:13 03 May 22
WORST experience Ever!!! Do yourself a favor and stay far far away. Not only is the owner, Scott, a condescending jerk,... but all they do is play guessing games with your vehicle and hope it works out. That is, if you're lucky enough that they remember to write your appointment down in the system. It's been excuses and nonsense for over a month with my car. Obviously after that long, of them swearing that they fixed the problem, only for the problem not to be fixed, you would be frustrated. Insert, owner Scott, who kept placing blame on me, instead of taking accountability for THEIR mistakes. They also lost my passenger side, fog light frame. But of course, they won't take accountability for that either!!read more
Diana Burback
Diana Burback
16:38 07 Apr 22
Took care of our vehicles for about 5 years. Then we took it in for a leak, which they couldn’t locate. Ended up... replacing the carburetor, then suddenly discovered a massive oil leak. Took them over a week to fix because they didn’t want to prioritize our car (meaning they wouldn’t be able to keep their schedule with other repairs). While making a 600 mile trip directly after we got our car back we discovered that not only did they install the carburetor incorrectly but they used a very cheap part which was causing our engine to overheat. Not sure what we ever did to these people but I was really saddened to be taken advantage of like this. Beware of any automotive place that tells you how much integrity they have, because they shouldn’t actually have to say it.read more
Christopher Dyer
Christopher Dyer
14:34 16 Feb 22
I noticed a large puddle of diesel under my pickup and was not able to locate the source. I took it to Heritage and... they were able to diagnose and resolve the leak right away. Their customer service is outstanding and their knowledge is great. I will definitely use them again and encourage anyone else to go see them.read more
William
William
15:16 07 Jan 22
First time going to heritage auto repair. They are nearby and had good reviews. They tracked downthe parts needed and... repaired my door in a timely manner. Thank you.read more
Walter Ghrist
Walter Ghrist
00:08 15 Dec 21
Friendly, quick, informative and honest service. Highly recommended for your auto repair needs.Their online estimate... documentation is awesome, showing pics and examples.read more
Donald Anderson
Donald Anderson
03:06 21 Nov 21
They are very professional in how they run there business and how they treat their customers. They are honest and... upfront with you. They explain thing's in detail. I do all the minor stuff on my diesel truck and trust them in doing all the major things. For a Christian company they treat there customers the way that I feel Christ would treat them.read more
Mike Hartruft
Mike Hartruft
18:26 15 Nov 21
Heritage auto repair was very professional and did what I ask them to do. They notified me if there were other issues... that needed attention. Very pleased with there work.read more
Iron “Iron Talon” Talon
Iron “Iron Talon” Talon
00:29 10 Nov 21
Very friendly and helpful! Was impressed by the quality of service I received. Will be glad to come back here in the... future for any other car issues that come up.read more
Ashley Reed
Ashley Reed
18:06 20 Aug 21
Recently had a wonderful first time experience working with the professionals at Heritage Auto. Took my car in for a... simple oil change, and as they did their inspection, they notice some things that needed further attention. They were wonderful to work with as they made sure I understood all the options for taking care of the issues. Very polite and know their stuff. Will definitely be a lifelong customer, and recommend them highly.read more
Lance Sganzini
Lance Sganzini
01:53 20 Aug 21
Fantastic and a great family owned business. All the mechanics are very knowledgeable and friendly. Very thankful for... them.read more
Jarae Bean
Jarae Bean
18:33 16 Aug 21
Such a great experience with these guys. I would highly recommend them and definitely will be using them again. They... took the time to explain what was wrong and explain to me the break down of the quote they gave me.read more
Mike P
Mike P
22:40 12 Jul 21
Just from the phone call to schedule an appointment gave good vibes. They were professional and helpful. Their system... that notifies you of what they did works great! Answered questions, patient with the questions since i didnt know why. Everything they said was as they said. So far so good. Definitely a company to call and truly consider for future stuff!read more
Pat Hardy
Pat Hardy
15:26 12 Jul 21
Scott and Aaron at the service desk are awesome. They are very knowledgeable and are as honest as you'll ever find.... They've saved me potentially thousands of dollars on repairs, and have always gone the extra mile for me along with they're certified technicians. I highly recommend Heritage Auto for any vehicle service needed. They are family owned with very strong moral values! Thanks guys!! Patread more
Dustin Etters
Dustin Etters
03:15 09 Jul 21
These guys are great! I had a great experience! If something is not quite right they are always quick to rectify it.I... also received a military discount.Thank you very much fellas. I really appreciate you.read more
robert Weaver
robert Weaver
17:19 24 May 21
Tony the owner has a great business model. He cares about doing the job right. He wants you to come back again. He... also cares about veterans and does a free oil change for vets once a year as no cost. Thumbs up for me.I have been working with Scott the shop manager on bullet proofing my 2006 F350 with the 6.0 Diesel engine. He has stood behind his work and even texts me 7 months later to make sure it is running as expected. Fabulous customer service.They are not cheap but this place will fix your car right the first time. They do not shotgun parts at your vehicle. They properly diagnose, then fix the problem. This business model will cost you less in the long run.Thanks Tony and Scottread more
Luisa Green
Luisa Green
00:47 04 May 21
This is one of the most efficient and honest places that I know. Of course, I would expect no less from the Zanders!... Great people and a great business!read more
Keith Hilliard
Keith Hilliard
20:35 10 Apr 21
These guys were really great. They got our emissions working great, with fast turnaround and no unnecessary charges or... hastles. We already dropped our other car with them and they will likely get all of our future business.read more
C.C. Hood
C.C. Hood
21:17 17 Mar 21
The staff at Heritage are top notch. They are courteous and friendly at the front counter and knowledgeable and... professional in the garage. We've taken many cars to Heritage over the years and while no one likes to spend money on auto maintenance, somehow they make the process almost enjoyable.read more
Tona Baldwin
Tona Baldwin
21:01 06 Mar 21
My mother's VW was towed to Heritage. They thoroughly explained what problems they found and her repair options to her.... They provided excellent customer service, they were personal, courteous and professional and made my mother feel comfortable and confident in using them for her auto repairs. Her car is now running great and she highly recommends them!read more
Greg Lively
Greg Lively
18:11 26 Feb 21
I took my Dodge Challenger in for a transmission fluid change and a radiator fluid change. Before I got home from... dropping it off they called and advised that I hold off on the transmission service as I still had a years warranty on the drive train. They could have easily just changed the fluid and made money off me but they showed a high level of integrity by looking out for me over their short term gain. They also displayed technical competence and professionalism. I will be going back!read more
Richard Brown
Richard Brown
23:05 07 Jan 21
I usually have a hard time letting shops touch my truck, since my truck is modified and I have spent many hours working... on it myself, but I met Tony a couple months ago at a neighborhood Halloween get together and after talking with him for a bit I figured I would give them a try.I was very impressed with everyone I interacted with when bringing in my truck. Everyone had extensive knowledge on what was happening with my transmission and even explained how my racing setup effected my performance. They went the extra mile working with the manufacturer to make sure they weren't missing anything and even called me just to get permission to add fluid that was low, saying they didn't want to spend my money without my consent (I really appreciated that).While my truck was in their hands, I received text alerts of the items they completed and even pictures of my truck. I had never experienced anything like that and thought it was an added bonus to not have to call and check up on them at all.I give them an A+ and will recommend them to anyone. Awesome work Heritage. I will be back.read more
Jessi Bowman
Jessi Bowman
20:58 07 Jan 21
Everyone was extremely helpful and professional! Went out of their way to make sure not only was the car taken care of... but us too. Every aspect was communicated to us and no surprises. Highly recommend Heritage!read more
Derek Stafford
Derek Stafford
18:22 29 Dec 20
I took my 05 Dodge Ram in for a misfire that I’ve been trying to fix myself and couldn’t figure out after replacing... all parts I could think of. Heritage Auto had my problem solved and my truck back to running perfectly within a day of work. Fair prices for high quality work. Very nice, trustworthy and knowledgeable mechanics.read more
Rick Cudd
Rick Cudd
17:09 25 Nov 20
I have been using Heritage to do all my automotive work for over 10 years now. From new car maintenance to extensive... repairs on my older vehicles, gas, diesel, they have handled it all. I appreciated their open communication, updates during the process, follow up, and overall professionalism during the process. I can count on the work to be done right at a fair price and if I have any issues, they are just a call away.read more
Melody LaFond
Melody LaFond
15:07 12 Nov 20
Heritage Auto Repair is amazing. I appreciate their excellent work and customer service. I have found them to be... straight forward and honest. I love that they take care of our Veterans also. Kudos to Travis for explaining things when I had questions and he is great at returning calls. I highly recommend Heritage Auto Repair.read more
Mike Krantz
Mike Krantz
19:56 08 Nov 20
Dropped off my vehicle in the morning and asked if they could complete the work by the end of the day. Arrived at 4:30... to pick up my car and they weren’t done yet but said they would work late to complete all the work so I didn’t have to come back the next day. Great people to work with and very professional. I would diffidently recommend Heritage Auto Repair!read more
Gary Thiessen
Gary Thiessen
15:53 04 Nov 20
Heritage Auto Repair was highly recommended to me for diesel engine and transmission repair for my 2006 Dodge Ram 2500.... I had my truck towed in from out of state and they stayed after hours to accommodate the delivery. On short notice they had a well qualified mechanic look at it in a timely manner and pulled the motor and do an assessment of the repairs needed and provided several options. The were very fair in the work completed and their service by everyone was excellent. The cost of services was very fair and I would highly recommend their services to anyone especially if you have a Dodge truck. They are especially knowledgeable and I liked the way they explained everything in detail so I could make an informed decision. They also honored my Veteran service with a discount. Thanks again for all your help and great service.read more
Jenny Hackworth
Jenny Hackworth
03:35 30 Oct 20
Heritage Auto offered professional service and they were very informative about work done on my car, sending me... pictures and information regarding it. They also support our community through local non profits by providing gift certificates for auto repairs to people in need. Good place.read more
Rachel Hathaway
Rachel Hathaway
14:05 21 Oct 20
I was referred to this place by someone I know. The atmosphere was nice and the customer service was good. I brought my... car in because the "check engine" light had been going on and off and my car was rumbling and chugging at certain points during a drive. When I finally went to pick up my car, I was told they couldn't find the issue, but they still charged me $100. They told me to being it back if I kept experiencing the problem, but I can't afford (nor do I want) to keep paying $100 just to be told there's nothing wrong with it when there clearly is. That was pretty disappointing.read more
Kathy Green
Kathy Green
02:55 07 Oct 20
The power steering assist went out on my classic car. Replacement parts are not available. Heritage found a place to... rebuild the unit. Now the steering for my sweet little car is much better! Thank you Heritage for taking such good care of my special car.read more
Chris Garcia
Chris Garcia
23:50 02 Oct 20
I chose Heritage for two reasons. My familiar auto repair shops could not see my Volvo for 7-10 business days. ... Heritage could see me in 2. Online reviews were outstanding and full of useful feedback. This made scheduling an appointment an easy decision. Scott went on the test drive with me and used his Volvo experience to diagnose the problem (failed engine mounts). Travis did check-in/out and repairs. At checkout, he applied the First Time Customer discount even though I failed to print out the coupon. Glenda was helpful on the phone when I needed an update. She even texted post-repair for follow-up. The customer service is excellent. The waiting room is clean and relaxing. Pricing is fair and competitive. Whether its scheduled maintenance, oil change or the unexpected repair, I firmly believe your car will be in good hands at Heritage.read more
Alex Hartford
Alex Hartford
19:59 17 Sep 20
Heritage does a great job on your vehicle and is clear and upfront with you on pricing. I can trust that what they're... suggesting needs to be done and don't feel like they are lying to me. Make no mistake, this is not a discount mechanic, your bill can be high, but you can take comfort in knowing that if they're saying it needs to be done it probably needs to be done. They're customer service is great and they did a great job helping me navigate my 3rd party warranty. I would recommend this place for anyone looking for quality work.read more
Benjamin Campbell
Benjamin Campbell
23:05 03 Sep 20
Heritage Auto did a great job and Scott was very informative! Thanks!
Jade Millington
Jade Millington
15:47 28 Aug 20
I knew my engine error code before leaving my truck. I’d researched the reasons for this code & was prepared for the... worst. I knew it could be any of several expensive parts. After they checked it out they found the clamp on the throttle body not positioned correctly and the charge tube barely on throttle body. They repositioned the call and charge tube fully on the throttle body. That fixed it. I paid for a bit of labor is all. They could have tried to sell me expensive parts & tons of labor. BUT THEY WERE STRAIGHT UP HONEST ABOUT IT. Truck is working great! This group is great to work with. Will take future repairs right back here! Travis was the advisor & RA was the technician. Great experience for me.read more
Joshua Gates
Joshua Gates
18:00 20 Aug 20
Heritage auto is amazing! The owner Tony has a great crew! Jesse and Scott followed up with me 2 or 3 times since they... fixed my Jeep just to check and make sure it still run good.read more
Ariel Pfeil
Ariel Pfeil
19:14 27 Jul 20
First time customer here and I had a great experience! My battery was dead after a cross-country road trip and they... hooked me up with the car ready the next day. Their communication is great and I appreciate their professionalism. Highly recommendread more
Nathan Zanders
Nathan Zanders
21:09 11 May 20
Love them! No better shop on town!
Josh Beaudin
Josh Beaudin
20:05 30 Jan 20
Heritage Auto takes great care of their customers! They always make sure that I am aware of any issues or potential... concerns I should know of with my vehicles. I’m happy to know that they have my family’s safety in mind! Great service & quality workmanship! Excellent follow-up as well. I’m also impressed by their amazing support of our veterans and public servants! Highly recommend Heritage Auto!read more
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